Shipping & Refund Terms
All orders are processed and shipped within 3 business days.
If we are experiencing a high volume of orders, shipments may be delayed. You will be notified via email of any delays. Our postal carrier service may also experience delays; Please allow additional days in transit for delivery and keep an eye out for any delivery status updates.
Once your order is fulfilled and shipped, estimated delivery is 1-3 business days for domestic orders (Australia wide) and 7-21 days for international.
Please allow additional processing and shipping days during sale/promotion/public holidays/restock and new release periods.
An email confirmation with Australia Post tracking will be sent to you once your order has been processed.
Express Shipping - $8.50 AUD(Estimated Delivery: 1-2 business days | Covid-19 delay 2-3 business days)
Free Express Shipping - On orders over $100.00 AUD
Standard International Shipping - FROM $25.00 (Estimated Delivery: 7-21 days | Covid-19 unexpected delays)
Element of M Personalised Shipping
(Hand Crafted and Estimated Delivery: 10-12 days)
When you place an order, we will email you a confirmation. Status will remain as "awaiting fulfilment" until shipped. Once shipped, you will receive email with tracking number.
Due to the hygiene fact, and that all items are exclusive and limited to; Unfortunately, returns or exchanges are not available on any ELEMENT OF M product. This is inclusive on all sale and full priced items. Please choose your items carefully.
Each item is carefully packed with care and attention. Your items will be sent with Australia Post postage service to ensure that your purchases are in trusted hands with quality service.
In the unfortunate event that items are damaged due to mail carrier handling, please notify us via email at firstname.lastname@example.org within 2 days upon receiving your order, notifications after this period will not be accepted.
Please include your order number, images and any evidence to support your claim. We will respond within 24-48 hrs.
All SALE items cannot be exchanged or refunded. ELEMENT OF M has carefully selected the collection of high-quality jewellery and accessories. Our jewellery items are sterling silver 925, CZ stones and crystals (unless stated otherwise) and do not tarnish. Please follow care instructions if included.
Personalised items and earrings are non-returnable/non-refundable and personalised orders are not eligible for cancellation after 1 hour order is placed. We are not responsible for incorrect spelling on your personalised jewellery. Please carefully fill in the text box before confirming your order.
By purchasing our pieces you agree that it is solely the customers responsibility to use our products for their intended use only. When you purchase jewellery and accessories from Element of M you agree that you have read and agree to the following Size Guide & Care and Shipping & Refund Policy.